BASIC FUNCTION: This position manages the membership activities and programs of multiple clients managed by an association management company. Primary responsibilities are to coordinate and direct all processes involving membership to include: implementing ongoing marketing and communication campaigns for active recruitment and retention, managing data, creating and analyzing membership reports, overseeing member benefits, managing dues processes, maintaining membership directories, collaborating with volunteers, developing programs, and special projects.
GENERAL RESPONSIBILITIES: Membership Retention and Recruitment•Manage, track, invoice, and evaluate membership dues for renewals and new member applications from prospects by qualifying new members for board review and approval when required according to the guidelines for each association•Develop and maintain membership marketing and promotional materials, including applications, brochures, welcome letters, confirmation letters, cover letters, receipts, certificates, e-blasts, content for member section of websites and newsletters, and other announcements •Collaborate with membership committees from each association to develop and implement effective membership strategies and campaigns for retention of current members and attraction of new members •Assess member needs through preparation and evaluation of surveys•Research and negotiate new member benefits and services
Data Management•Manage the accurate and timely entry of all incoming member and prospect data•Work with database manager to update database reports and fields to ensure the entered data and queries are maintained according to the specific guidelines determined for each association throughout their membership year•Prepare membership reports, charts, member verification listings, voting lists, and special reports•Collect and integrate prospect data from outside sources•Communicate with the Meetings Department to ensure registrant data is recorded for prospect marketing and members’ registrations are verified. Market membership to non-member registrants•Ensure membership directories are updated and current on all client websites•Coordinate dues payment transactions with accounting, assist with failed payments, and research payment histories providing payment receipts to members
Other•Provide high-level of customer service on a day to day basis, respond to requests, resolve problems, assist and answer questions from board members, committee members, members, and prospects •Collect candidate information, create and send ballots as directed by the nominating committee•Capture specific data collected on new member applications or renewal invoices as requested by a board or committee for their review •Assist the executive director to ensure board goals are implemented as well as prepare and analyze standard and special request reports•Work with executive director to ensure that partnerships and affiliations with external organizations are maintained according to each specific agreement•Organize committee meeting conference calls and write minutes•Participate in educational enhancing administrative and membership related webinars or conference calls•Attend conferences to provide on-site support when needed with some overnight travel requirements
•Requires minimum 1 to 2 years of administrative experience. Association management environment work experience a plus•Intermediate skill level with Microsoft Office programs (Word, Excel, PowerPoint)•Demonstrate high level of customer service with previous customer service related experience•Detail oriented with strong organizational skills•Excellent verbal and written communication skills•Ability to establish and maintain interpersonal relationships, and to participate on teams•Work well in an environment with firm deadlines•Ability to handle multiple projects simultaneously•Demonstrate professionalism in representing the organization •Work independently with minimal instruction
About Kautter Wenhold Management Group
Founded in 1984, Kautter Wenhold Management Group focuses on these key areas:
To exceed our clients' expectations.
To enhance the professionalism and business competence of our clients and their members.
To be technologically proficient and to use technology for every possible function.
To realize people are our most important resource, and to provide personal growth opportunities for our employees.
To be systems-oriented and utilize effective management techniques to empower our people and provide them with a high degree of self-motivation.
To achieve results for our clients, not just perform tasks.
KWMG: It is not what we do as much as how we do it that makes the difference.