Assistant Director: IT Infrastructure and Operations
Radiological Society of North America (RSNA)
June 21, 2018
Oak Brook, Illinois
Full Time - Experienced
Information Technology and Web
4 Year Degree
Description: Provides leadership and manages IT Infrastructure and Operations teams. Develops strategy and roadmap for Infrastructure, operations, and services that are aligned with organizational goals.
Assist the AED IT in development of I&O strategy and roadmap and ensures its integration with the overall IT and business strategic plans.
Mentor, coach, motivate, oversee, and manage a team while fostering a highly collaborative culture and serving as a leadership role model within the organization.
Detects, monitors, reports, manages, escalates, and ultimately prevents service failures and/or degradations.
IT Infrastructure / Architecture - Responsible for assisting AED IT in setting the strategy for IT infrastructure and software capabilities for current and future organizational needs. Will have complete knowledge of our data center, network architecture, and critical applications. This is a key responsibility for effectively leveraging current investments and planning for significant transitions.
IT Management / Business Partnership - Will help change the way IT operates, bringing ideas on how to increase productivity and efficiency across all service domains; focus IT resources on strategic business needs.
Data Protection / Security - Will take the lead on securing our high value data and high value users, make key decisions on IT investments that bolster our defenses, implement changes that improve detection, and responsible for monitoring and response management.
Work with Organization compliance and help drive IT Compliance programs related to PCI and GDPR.
Define and promote IT polices, procedures, and standards that align with PCI and GDPR regulatory compliance and industry best practices.
Manage and lead teams responsible for daily operations premise and cloud hosted infrastructure, storage, systems, and support services including data center(s), computers, storage, backups, security, voice and data networks, conferencing, monitoring, and NOC.
Lead and manage all ITSM based Service Desk functions (incident, problem, service request, and change management) for corporate employees; create, maintain and adhere to SLAs and KPIs.
Facilitate the standardization and administration of end-user computing environments to increase employee efficiency and productivity.
Develop the corporate infrastructure and systems strategies to ensure investments will support current and future needs including go-forward data center, cloud technologies, networks, management tools, system integration, virtualization, end user computing, disaster recovery, and continuity of operations across our widely distributed technology environments.
Develop, publish, and continually update technology operations; support Standard Operating Procedures and detailed environmental documentation based on industry best practices.
Provide expertise and oversight during systems upgrades, installations, conversions, migrations, and maintenance.
Manage close relationships with business units, through IT Business Partners, by focusing on business process improvement, devising innovative solutions to business challenges, making the best use of existing systems, developing systems enhancements, and providing continuous systems training and education.
Identify cost drivers and implement cost control plans.
Develop and maintain mastery of the enterprise IT budget and ensure a process and culture to sustain budgetary accountability within the team.
Work with Business and AEDs to establish and/or maintain DR and business continuity plans.
Management of IT services, licenses, and contracts.
Lead and manage SR team and help craft best practices using CI/CD tools and services to automate software and infrastructure rollouts and configuration management.
Manage IT operational tasks leading up to and during the Annual Meeting.
Manage IT vendor/contractor relationships leveraged for the Annual Meeting.
Must have bachelor's Degree in Computer Science, Engineering, MIS or related field.
Must have 10+ years' experience delivering IT Infrastructure and operations support preferably at a senior manager level or higher level.
Must have proven leadership skills, team-orientation, and a proactive and optimistic management style with the ability to lead high-talent teams; ability to motivate employees, handle difficult employee relation issues, and create a culture that supports high employee morale.
Thorough knowledge of IT concepts, procedures and practices, advanced problem-solving skills, and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
Demonstrated ability to prioritize work load and meet project deadlines; demonstrated ability to manage toward budget and work plan goals and experience with strategic work planning and budgeting.
Ability to adapt in a dynamic work environment and make independent decisions.
Strong customer service focus; excellent communication skills, including presentations and negotiations.
Willingness to work a flexible schedule to accommodate project deadlines and to travel occasionally, if needed.
Strong IT operational background and understanding of networks, servers, applications, and databases.
Excellent organizational, leadership, and decision-making skills.
Must be process oriented and have structured approach for Team operations.
Strong written and verbal communication skills.
Ability to explain technical terminology in a clear and basic language.
Established method of retaining information when provided.
Must be a people person.
Planning, building, and supporting IT Infrastructure and Operations for large exhibition meeting a plus.
About Radiological Society of North America (RSNA)
The Radiological Society of North America (RSNA) is headquartered in Oak Brook Illinois and is a 50,000+ member medical specialty society with a staff of 200 and a budget of $40 million. RSNA holds the largest medical meeting in the world, with around 55,000 - 60,000 attendees, in Chicago each November following Thanksgiving.