Administrative, Clerical, Support, Customer Service and Support, Education and Training
4 Year Degree
The CE Accounts Manager ensures data integrity, document management and control, and consistent business rule application for all members' CE Registry records and CE Provider records in the association management system (AMS) and CE management system. Working with a team of Accounts Managers and assigned with a CE Provider Manager to a dedicated caseload of ASHA Approved CE Providers, the incumbent is responsible for enhancing operational workflow for improved service to members and CE Providers. The incumbent has direct responsibility for establishing and maintaining goodwill with Providers and CE Registry users, which results in recruitment, retention, and ongoing generation of non-dues revenue.
Establish and maintain seamless systems for CE Provider organizations and ASHA CE for processing course information and awarding CEUs and monitor Providers' organizational changes that impact the Providers' relationship with CE and ASHA.
Ensure accurate and timely creation, processing, and maintenance of CE Provider organization records, course registrations, course completion reports, and course rosters and communicate that information to the Provider organization and outside national and state regulatory agencies.
Evaluate eligibility of individuals to earn ASHA CEUs, process participant appeals for CEUs, award ASHA CEUs to qualified participants, issue CE transcripts to individuals and regulatory agencies, and grant the Award for Continuing Education to eligible individuals.
Gather data, generate reports, identify trends, and resolve problems to improve collaboration and ensure data integrity between the CE unit and assigned CE Providers.
Perform accounts receivable functions in accordance with expectations for PCI compliance related to CE Providers and CE Registry users.
Assist ASHA members in identifying courses and using alternative processes (independent study and self-study) to meet their learning needs. Develop and disseminate CE Registry marketing and technical assistance materials to help customers understand and use CE Registry services and participate in CE Providers' courses. Provide input on and initiate ideas for CE Registry promotions.
Conduct ongoing system evaluation to continuously improve efficiencies in workflow and service to customers.
Knowledge Typically Acquired Through
A bachelor's degree in communication disorders, adult education, data or business management, accounting, or a related field; and
2–3 years administrative experience, including data entry, accounts receivable, and billing functions or related area; or
2–3 years experience in continuing education, member services, account management, or related field.
Scope and Depth of Technical Skills/Knowledge
Demonstrated ability to:
Manage a computer relational database system and/or AMS
Manage a computerized accounting system with interface to AMS and corresponding functions
Develop and write specialized correspondence and technical procedures
Use Microsoft Office Suite, including Word, Excel, and Outlook
Conduct web searches and use web-related interfaces to import/export data
Scope and Depth of Non-Technical Skills/Knowledge
Demonstrated ability to:
Work collaboratively on a team as well as the ability to lead project teams in work directives
Respond promptly and with accepted customer service techniques and utilize correspondence templates or create a unique response to members', providers' and outside agencies' CE inquiries
Quickly and accurately handle multiple tasks and complicated detailed work in an organized fashion in the face of changing priorities and tight timelines
Identify and resolve variances and discrepancies employing conflict resolution techniques as required
Communicate verbally and through written correspondence about complex procedures and requirements, particularly via the phone and e-mail
Generate enthusiasm and establish and promote goodwill with customers and colleagues
About American Speech-Language-Hearing Association
The American Speech-Language-Hearing Association is the professional, scientific, and credentialing association for 191,500 members and affiliates who are speech-language pathologists, audiologists, and speech, language, and hearing scientists in the United States and internationally.