The International Trademark Association (INTA) is a global association of trademark owners and professionals dedicated to supporting trademarks and related intellectual property in order to protect consumers and to promote fair and effective commerce. Central to INTA’s success in servicing our members is our Strategic Plan. We are a membership-driven association with departments that are responsible for: events and meetings (for which e-commerce plays a key role), legal resources (online publications, including databases), membership acquisition and retention (which heavily relies on our AMS system), member services, marketing, communications and finance.
The Director of Information Technology & Business Solutions will play a key role in advancing the Strategic Plan by providing leadership and vision in the arenas of technology and business solutions. This leadership and vision will drive innovative solutions for the needs of our members, their brands and our staff.
The Director of Information Technology & Business Solutions is responsible for providing strategic support, advice and guidance on developments in information technology, infrastructure management and vendor management that will support the vision and strategic plan of the organization. To accomplish this, the incumbent will consult with management to bridge the gap between technology and the people who use it by converting user requirements into cost-effective computer and information systems and finding ways to make users and systems more productive. This position is part of senior management and will report directly to the CEO.
DUTIES AND RESPONSIBILITIES:
Provide strategic support to CEO for all matters related to IT and Business Solutions.
Responsible for ensuring IT infrastructure meets the needs of the association.
Responsible for leading, managing and coaching a staff of 4 Information Technology & Business Solution employees.
Manage relationships with outside vendors to ensure ongoing high quality maintenance of existing infrastructure and applications.
Identify best practices throughout the association and communicate/implement these practices on an enterprise level.
Analyze and communicate benefits and risks associated with IT investments, as well as effectively articulate corporate IT plans, policies and standards for acquiring, implementing and operating IT systems.
Ensure that association resources are optimized and that the associations’ strategic plan is supported.
Provide leadership to the Strategist, Business Solutions and Technology in partnering with association leadership to develop and maintain a forward-looking applications portfolio to help drive efficiency.
Stay abreast of innovations and technologies in the market to recognize and articulate potential value to the association.
Work closely with managers and employees across the business to understand the issues facing the association and earn a reputation as a valued internal partner.
Have a depth of knowledge in translating emerging technologies into applications that will solve real business issues and drive growth.
Plan, organize and execute all technology functions, including IT operations, strategy, governance and organization.
Responsible for IT guidelines, policies and procedures that support and advance goals and objectives of the organization.
Develop, track, and control the information technology budget, including development of business case justifications and cost/benefit analyses for IT spending and initiatives.
Coordinate with other INTA departments to ensure proper levels of service and to identify needs and solutions, including business analysis.
Other duties as assigned.
Accomplishes annual goals established by Chief Executive Officer.
Successfully manages vendor relationships.
Ensures outsourced IT vendors lives up to SLA’s and meets or exceeds the needs of INTA.
Ensures that the infrastructure is maintained and up to date.
Successfully develops and maintains a forward-looking applications portfolio to help drive greater efficiency throughout the association.
Bachelor’s Degree and additional related college courses or professional training. Advanced degree in a related field and certifications desirable.
At least ten years of proven technical management experience.
Experience in a nonprofit environment a plus.
More than five years of experience delivering business solutions that drive innovations and success.
Deep understanding of Internet programming and web technologies.
Deep understanding of software integration through web services.
Experience with managing teams to design, implement and maintain high-traffic online applications with security, performance, and scalability in mind.
Familiarity with scripting languages.
Experience with eCommerce systems.
Experience with AMS or CMS systems.
Experience with CRM systems.
Experience with LMS systems.
Database management experience.
API integration experience.
Directly-related, progressively responsible work experience, including supervisory experience.
Proficiency in project management systems.
Strong experience supervising vendors, subcontractors, and consultants.
Strong understanding of network systems.
Proficiency in technical training for all staff.
All applicants must include a cover letter with their salary requirements, resumes without salary requirements will not be considered. Cover letters and Resumes must be sent to email@example.com and must use Director, Information Technology & Business Solutions in the subject line.
The International Trademark Association (INTA) is a global association of trademark owners and professionals dedicated to supporting trademarks and related intellectual property in order to protect consumers and to promote fair and effective commerce.
Members include more than 6,400 trademark owners, professionals and academics from more than 190 countries, who benefit from the Association’s g...lobal trademark resources, policy development, education and training, and international network. Founded in 1878, INTA is headquartered in New York City, with offices in Brussels, Shanghai and Washington, D.C., and representatives in Geneva and Mumbai.
Along with its leadership, INTA’s most important asset is the talented and committed group of volunteers who serve on its committees. INTA’s goal is to make the best use of these vital resources to maintain its leadership position in the trademark community.