The CRM Database Analyst will be responsible for performing the development, operation, and support of technology systems that comprise the member management program. The individual will serve as a technical expert for ULI’s customer relationship management platform, netFORUM, and engage ULI staff to understand their needs and how they can be met within netFORUM. The individual is responsible for ensuring data interoperability between netFORUM and other third-party systems that integrate via API.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Database Administrator for netFORUM association management system (AMS)
Provide database development and technical support for customer relationship management, events, and membership modules
Provide technical support for Power BI and netFORUM database query requests (SQL)
Retrieves and processes data from SQL Server, MS Access, and MS Excel.
Provide senior level technical support for member facing applications and integrations with netFORUM
Support the integration of netFORUM with other platforms in use at ULI via SOAP, JSON, and XML API calls. Currently: Power BI, Real Magnet, Higher Logic, SpotMe, Zendesk, WordPress, and onsite event registration
Develops and works with partners to create additional API integrations with netFORUM as needed
Perform testing and quality assurance checks on internal development and development activities of partners
Plan and recommend application improvements and cost optimization solutions
Partner with Membership and Modeling & Reporting to identify data quality and data integrity issues and implement solutions to improve data within netFORUM
Develop and deliver training materials that support the member management program
Establish relationships with business units to understand their data and operational needs that are supported by netFORUM and recommend appropriate solutions
Serve as a project manager with responsibilities to include: administer and manage system changes by monitoring and responding to requests, analyzing requirements, determining priority and schedule, documenting solutions, and reporting on project progress
Must have a senior level technical proficiency in a major CRM/AMS platform such as netFORUM Enterprise, Aptify, iMIS, NimbleAMS, Personify, or Salesforce
Must have senior level technical proficiency in customizing HTML interfaces used by staff and by members/customers
Must have development experience in creating and supporting API integrations between CRM/AMS platform and external systems
Senior level experience in ETL (extract, transform, load) across multiple data sources
Prior experience with Power BI, Real Magnet, or Higher Logic is beneficial
Strong logical and analytical thinker
Attention to detail and accuracy
Ability to analyze a request, understand business process & objectives, and then develop appropriate solution
Ability to communicate and provide training on technical material to a non-technical audience
Ability to articulate thoughts and ideas and communicate through written works, audio conference, and web conferences.
Experience working with a membership association is a plus
Should have at least 5 years of experience supporting a major CRM/AMS platform such as netFORUM Enterprise, Aptify, iMIS, NimbleAMS, Personify, or Salesforce
Microsoft SQL and Project Management Professional (PMP) certifications are a plus.
Bachelor’s degree or equivalent work experience.
About Urban Land Institute
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ULI–the Urban Land Institute is a 501(c) (3) nonprofit research and education organization supported by its members.
Founded in 1936, the institute now has members in 95 countries worldwide, representing the entire spectrum of land use and real estate development disciplines, working in private enterprise and public service.
As the preeminent, multidisciplinary real estate forum, ULI facilitates the open exchange of ideas, information and experience among local, national and international industry leaders and policy makers dedicated to creating better places.
The mission of the Urban Land Institute is to provide leadership in the responsible use of land and in creating and sustaining thriving communities worldwide.
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