Education and Training, Membership, Project Management/Program Development
4 Year Degree
Title: Membership Concierge/Professional Development Administrator
Client: Medical Library Association
Location: Chicago, IL
For consideration, e-mail your cover letter, resume and salary requirements (absolutely required) to the listed email.
MCI USA is an Equal Opportunity Employer.
Candidates must be authorized to work in the United States for any employer without sponsorship.
The Administrator is responsible for the day-to-day membership/PD work for our client, the Medical Library Association, including serving as the primary point of contact for all members.
Individual must possess strong project management, verbal and written skills, be confident interacting with senior-level executives, and be efficient and effective in an environment with numerous tight deadlines on a variety of projects. Additional requirements include the ability to work autonomously; outstanding organizational, communication and collaborative skills; writing and/or editing experience; rigorous attention to detail; and a proven sense of initiative and ownership.
Membership customer service and retention duties
Serve as primary membership services phone contact for association
Support annual membership renewal cycle and address day-to-day phone and email member inquiries and requests, including updating member profiles, revising invoices, membership status, receipt of payment, and MLA W-9 forms
Monitor, triage, answer, or route “websupport” emails
Answer questions regarding member benefits, membership categories, and application process ; identify any reported “roadblocks” or process problems
Process all membership payments in a timely fashion
Maintain accurate database
Reply to subscription agencies regarding Journal of Medical Library Association (JMLA)
Mail National Medical Librarians Month posters after annual meeting upon request
Ship chapter meeting exhibit booth materials to attending staff
Academy of Health Information Professionals (AHIP) credentialing program
Draft and save all certificates, notification letters and employer letters in shared association drive
Print & mail AHIP packets and employer letters
Identify via report and follow-up in regard to AHIP renewal notices and expired AHIP memberships
MLA Consumer Health and Disaster Information Specializations
Process the MLA specialization programs, with responsibility for all documentation, tracking, and reporting.
Review and approve applications on Socious (AMS) using transcripts on MEDLIB-ED (LMS).
Send confirmations, certificates, and other communications to participants.
Update participant profiles and online roster
Work with affiliate groups to award recipients in programs.
Monitor and address all participant requests and issues.
Complete MCI USA timesheets
Other tasks as assigned
Serve on appropriate MCI USA Matrix Teams; and function as an MCI USA Team Member in accordance with MCI’s corporate vision and guiding principles.
Knowledge, Skills and Abilities:
Excellent communication skills (written & oral)
Demonstrated ability to succeed in fast-paced work environment
Demonstrated ability to provide excellent customer service even in difficult situations
Technical proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), general computing skills, and the Internet.
Experience with or ability to quickly learn database functions
Applicant must be extremely organized, diligent, able to multi-task, and operate with only the highest degree of integrity
Experience or interest in membership associations, public charities, accreditation services and events management a plus
About MCI USA
MCI USA’s Association Management & Consulting business unit (formerly Coulter) is one of fewer than 10 companies worldwide that earned dual Charter Accreditation from the Association Management Company Institute (AMCi), and the American Society of Association Executives.
For more than 25 years we have accepted the challenge of transforming its high-profile national and international nonprofit clients from good to great.
From increasing membership, conference attendees and sponsorship revenues to driving digital innovation or simply finding answers to an operational challenge, our experts can help you meet key long- and short-term objectives.
We tailor our solutions to your specific challenges and opportunities, researching new market opportunities and designing business and product strategies to help you gain entry into new markets and grow sustainably.
Partnering with offices in 60+ cities around the globe, our association teams are constantly identifying, developing and sharing solutions to help you tackle the global trends affecting associations.
Our research helps you to stay ahead of the game, ensuring that your value proposition is unique, meets the concrete needs of current and potential members and advances your association's mission.