Customer Service and Support, Marketing, Project Management/Program Development
4 Year Degree
Program Manager, Reg-ent Registry reports to the Senior Manager, Reg-ent Registry.
Bachelor’s degree required.
Experience in a professional association or related business required.
At least 3 years of professional experience in customer care, business development/client account management and marketing.
Expertise in data a plus along with general understanding of quality improvement in a business or healthcare setting.
Excellent communication skills including oral, written and writing/editing required.
Project management expertise required.
Must be able to thrive in a fast-paced data driven environment.
Some travel may be required.
Effectively promote the Reg-ent registry and onboard new practices, including, but not limited to:
Manage Reg-ent practice outreach including educational webinars on Reg-ent
Assist the Senior Manager and Director in building a Reg-ent practice sales pipeline and facilitate engagement of new practices in Reg-ent.
Monitor sales pipeline and prepare reports for the Senior Manager.
Practice Site Engagement and Management:
Ensure all practice sites are moving successfully through each Reg-ent status phases with our vendor partner.
Effectively lead and manage a set of VIP practice sites and work with Director, Senior Manager, and FIGmd to assure needs and issues are addressed and resolved.
Assure that practice sites effectively engage with their registry dashboards and that clinicians are being contacted regularly to review the data on their dashboards.
Serve as liaison to Reg-ent practices, manage the Reg-ent in box and respond to inquiries. Advise and guide Reg-ent practice sites.
Assist Senior Manager, Reg-ent Registry with daily monitoring of Reg-ent registry and liaise effectively with Reg-ent vendor partner and Senior Manager, Reg-ent Registry to address issues as they arise.
Assist the Senior Manager in management of customer data and practice site tracking.
Assist the Senior Manager, Reg-ent Registry in liaising with Reg-ent registry vendor in practice onboarding and general practice site engagement.
Serve as the primary point of contact for Reg-ent marketing and communications initiatives with the FIGmd Center of Excellence and internal marketing staff.
Develop and manage the yearly marketing plan and site recruitment targets.
Successful management and integration of the FIGmd Center of Excellence marketing team with Reg-ent and AAO-HNSF marketing staff to assure alignment of all promotional activities under the Reg-ent brand to build awareness and grow the Reg-ent practice base.
Manage and develop content for the Reg-ent registry web site.
Develop educational tools, programs, FAQs, and content for the Reg-ent web page
Liaise with peers in quality performance measures on the topic of measures implementation questions from Reg-ent practice sites and on quality performance measures implementation content for the Reg-ent website.
Effectively communicate with Reg-ent practice sites, Senior Manager, Reg-ent Registry, Director and Senior Director, Research Quality.
Assure Reg-ent strategic initiatives regarding practice sites and practice site recruitment are operationalized.
Develop monthly pipeline reports.
Provide practice information, trend reports and data as requested for board reports, executive leadership.
Develop Reg-ent activities at the Annual Meeting & OTO EXPO, to include the Reg-ent Booth and related promotions and panel presentations in collaboration with the Senior Manager, Reg-ent registry and Communications/Meeting staff.
Serve as staff liaison to various committees as assigned.
Consistently demonstrate courteous, cooperative and helpful behavior to all contacts, internal and external.
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either orally or in writing.
Please apply on LinkedIn or submit your resume with cover letter and salary expectations (applications without a cover letter and salary info may not be considered) through one of the following options:
Submit your resume with your cover letter and salary expectations
Mail: AAO-HNSF, 1650 Diagonal Rd., Alexandria, VA 22314-2857 Attentionn: Human Resources
About American Academy of Otolaryngology-HNSF
The American Academy of Otolaryngology – Head and Neck Surgery http://www.entnet.org one of the oldest medical associations in the nation, represents around 12,000 physicians and allied health professionals who specialize in the diagnosis and treatment of disorders of the ears, nose, throat, and related structures of the head and neck. The Academy serves its members by facilitating the advancement of the science and art of medicine related to otolaryngology and by representing the specialty in governmental and socioeconomic issues. The organization’s mission is “Empowering otolaryngologist-head and neck surgeons to deliver the best patient care.”
We take pride in our excellent benefits package offered to eligible employees, which includes medical, dental, and vision coverage. We also provide short and long term disability insurance, life insurance, flexible spending accounts, 403(b) retirement plan, credit union membership, five weeks of PTO, and nine holidays, compressed work schedules and flexible scheduling. We offer a business casual dress environment, free parking, commuter benefits, and walking distance to the King Street Metro. We are proud to be an equal opportunity employer.