Membership Manager
Retail & Hospitality ISAC
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Membership Manager

Retail & Hospitality ISAC

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Details
Posted:
June 29, 2020
Location:
Remote
Type:
Full Time - Experienced
Categories:
Membership, Sales

The Retail and Hospitality ISAC (RH-ISAC) works with cybersecurity teams to transform the way companies mature capabilities and collaborate to reduce the risk of cybercrime. Its mission is to be the most trusted voice in cybersecurity intelligence and information sharing for consumer-facing industries. The RH-ISAC serves the retail and hospitality sectors with members in traditional retail, online commerce, restaurants, hotels, gaming casinos, consumer product manufacturers, and other consumer-facing industries.

As a member of the Membership team, the Membership Manager is responsible for promoting membership opportunities, achieving growth goals, implementing and managing membership marketing and communications strategy, and serving as a key contributor to the RH-ISAC team through driving financial performance. 

 

Key Performance Measures

Develop and implement short and long-term growth strategies to increase membership growth

35%

Create and execute membership marketing plans to communicate the value of membership and benefits

25%

Research leads and initiate sales cycle by illustrating the value of RH-ISAC membership to prospects

15%

Support ongoing member satisfaction and organizational health by ensuring positive member onboarding experiences 

10%

Monitor industry trends and competitive landscape for consideration of member benefit offerings and RH-ISAC membership value 

10%

Additional assigned duties

5%

 

In conjunction with Vice President of Membership, develop and implement short and long-term growth strategies to increase membership growth

  • Collaborate with vice president of membership and other key internal stakeholders to develop short and long-term Core Member growth strategies
  • Implement plans to achieve and exceed membership growth goals
  • Identify, develop and manage strategic relationships and collaborative growth opportunities, including with current Core Members, external stakeholders and influencers to gain referrals, increase visibility and promote the value of RH-ISAC membership

Create and execute membership marketing plans to communicate the value of membership and benefits

  • Own the marketing and communication strategy to reach RH-ISAC’s target audience of prospective members
  • Work with internal teams to develop content to share with prospective Core Members.

Research leads and initiate sales cycle by illustrating the value of RH-ISAC membership to prospects

  • Research, develop and increase the pipeline of prospective members
  • Identify and report on prospect trends, pipeline, and sales forecasting to internal team 

Support ongoing member satisfaction and organizational health by ensuring positive member onboarding experiences 

 

Monitor industry trends and competitive landscape for consideration of member benefit offerings and RH-ISAC membership value 

  • Stay on top of industry news and trends
  • Help monitor analytics and adjust strategies as needed

The Ideal Candidate Will:

  • At least 3 years of experience in membership/customer recruitment and communications
  • Have a strong background and demonstrated capabilities in business development, marketing and communications with an emphasis on consultative, needs-based sales process
  • Have superior written, oral and in-person communication skills 
  • Be a self-starter excited to embrace new challenges and thrive in a start-up environment 
  • Be goal-oriented, deadline-driven, adaptable and dependable 
  • Be genuine in their desire and willingness to support their teammates 
  • Have a passion for connecting with our members, prospects, associates and industry stakeholders 
  • Have the ability to shape messaging to connect with various audiences 
  • Be personable, professional, and with a good sense of humor 

 

Nice to Have

  • Experience working within the cybersecurity and/or information technology fields 
  • Experience in retail industry, retail technology and/or retail industry account management 
  • Experience with Salesforce, Pardot, Confluence, and Microsoft Office programs
  • Experience working in a remote environment

 

About Retail & Hospitality ISAC
The RH-ISAC was formed in 2014 as the home of the Retail and Hospitality Information Security and Analysis Center (ISAC) and operates as a central hub for sharing sector-specific cyber security information and intelligence. The association connects information security teams at the strategic, operational and tactical levels to work together on issues and challenges, to share practices and insights, and to benchmark among each other – all with the goal of building better security for the retail and hospitality industries through collaboration. RH-ISAC currently serves companies in the retail, hospitality, gaming, travel and other consumer-facing entities.
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