Membership Project Manager

The Membership Project Manager is responsible for developing and managing systems/processes for the successful initiation, execution, monitoring, and closure of all membership projects. This position will work with project sponsors, the membership project specialist, and liaise with interdepartmental stakeholders to ensure project goals and objectives are accomplished. Additional oversight includes ensuring committee reports, data requests and other administrative tasks related to the Office of Membership Development are completed in a timely and accurate manner through the direct supervision of a Project Specialist.

POSITION RESPONSIBILITIES: 

• Draft a project toolkit or project-scheduling tool as a strategic resource at the initiation of all existing and new membership programs/event. Schedule and assist with the implementation of cross-functional kick-off meetings to help set project goals (when necessary), staff roles and responsibilities, timelines (via a Gantt chart) and outcomes – 20%
• Provide ongoing project support to ensure milestones are completed in a timely manner and stated outcomes are achieved through coordination of staff resources including working with project sponsors, project specialists, interdepartmental stakeholders and external vendors – 25%
• Develop, maintain and report on a master schedule for all membership projects to ensure that the team is meeting deadlines and outlined performance measures – 5%
• Oversee and assign tasks for the Membership Project Specialist including providing coaching and guidance on work product for direction and improvement. Manage and approve time for team members in Kronos Time Reporting System and work with the Chief Membership Development Officer to conduct performance appraisals and periodic reviews throughout the year - 15%
• Manage the planning and implementation of Temple support programs including dues notices, Ladies dues cards, quarterly Board reports, and Temple framework projects, e.g. hospitality contract templates – 20%
• Participates in the planning, implementation and evaluation of identified strategic operations and activities to support the Office of Membership Development. This includes managing special projects assigned to support membership programs – 10%
• Develop, implement and evaluate systems and processes for Temple and Noble inquiries related to membership development and oversee allocation of support / resources to address these requests. This includes creating processes for ongoing administrative support in the areas of shipping, mailings, daily mail distribution, meeting requests, supply orders, answering emails and processing calls – 5%