Volunteer Services Manager

Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the “Society”), Conquer Cancer Foundation of the American Society of Clinical Oncology, CancerLinQ LLC, and QOPI Certification Program, LLC, (collectively, “ASCO”) are committed to conquering cancer through research, education, and promotion of the highest quality patient care.

Who we are:

ASCO is a stable, forward-thinking, growing family of organizations that operate in a results-focused work environment in which employees’ evaluation emphasizes performance outcomes. This is an Alexandria, Virginia-based position that offers an excellent benefits package, subsidized parking or Metro benefits, and opportunities to participate in professional development programs. To learn more about the Association, please visit www.asco.org/jobs.

Who we are looking for:
ASCO is in search of a highly-motivated Volunteer Services Manager to manage the volunteer program including the member volunteer life cycle process of recruitment, application, selection, onboarding and orientation, assessment, and recognition. The selected candidate will serve as the volunteer management resource for ASCO staff by providing guidance, resources, tools as well as orientation to guide them to help members succeed in their volunteer roles.

Responsibilities

• Review volunteer management policies and procedures which guide the volunteer program and reflect the overall values of the organization; identify gaps in policies and make recommendations as needed
• Communicate volunteer management policies to members and staff to ensure they understand and are in compliance.
• Work with Governance team to ensure volunteer groups have updated charges and goals
• Manage the volunteer selection process by confirming eligibility, diversity, conflict of interest, sending out invitations, and develop and manage communication to volunteers and applicants  
• Manage the committee acceptance portal, and verify completion of volunteer acceptance/agreement
• Manage volunteer portal website and liaise with ASCO departments to ensure data integrity of the volunteer database and compliance with business processes and timelines and provide training and quality assurance of the database
• Manage the volunteer onboarding and orientation process including developing and distributing information to volunteer staff liaison that support this process
• Lead the training and orientation of volunteer staff liaison in a timely manner to ensure they have all the tools they need to successfully manage their volunteer groups
• Develop and disseminate volunteer operation guidelines, forms and templates for volunteer staff liaison for efficiency and consistency across the program
• In partnership with Communications, develop and implement innovative marketing techniques to promote volunteer opportunities to potential volunteers
• Manage the volunteer recognition process including working with IT to ensure the CRM system is configured to meet business needs