Administrative, Clerical, Support, Customer Service and Support, Education and Training
2 Year Degree
This position will be responsible for serving as the general database support for the Professional Development team and provide administrative coordination. Working closely with the Certification & Testing and Education units to provide front line assistance through online communication. Duties to include:
Certification & Testing (48%)
-Running grading in RTC
-Recording Grades through import or manually
-Sending tests to be verified or manually graded
Cancellations for any registrations
Fulfillment (new member certificates and letters, replacement certificates, verification)
Running registration import processes
Testing data management – For example cleanup of testing data like still enrolled in education history etc.
Email responses to simple programmatic questions (Dates of tests, registration questions, basic credential requirements, cancellation inquiries, etc..
School and Continuing Education Support (47%)
Record CEUs from events in CRM
Assist with the printing and mailing of certified termination letters (about 300 in late Feb/Mar) and warning letters (200 or so in late Aug/early Sep)
Provide essential support for the AtoZ program to include:
-Download AtoZ prospects list from Sitefinity and send out to Program Leaders
-Upload AtoZ prospects to CRM
-Process forms from Program Leaders
-Responding to inquiries from leaders and participants
-Administering registration for online programs
-Issuing Certificates of Completion to Participants
Assist with any professional development committee work
Professional Development Support (5%)
Assist entire department with strategic support as needed.
All other duties as assigned
Knowledge and Skill Requirements
Proficient with Word, Excel, Outlook, PowerPoint, Adobe Acrobat, Teams, CMS platforms
Data entry experience preferred, familiar with membership databases (CRM) Detail oriented
Excellent grammar and spelling
Excellent interpersonal and customer service skills
Excellent oral and written communication skills
Excellent organizational skills
Ability to work under pressure
Ability to work independently
Ability to exercise discretion
Minimum 2-year degree, 4-year degree preferred.
Experience in a membership association environment.
Experience with a membership database.
Excellent record of member/customer service.
About National Court Reporters Association
The National Court Reporters Association is recognized as the premier educational and informational resource for its members who capture and convert the spoken word and create official records for the federal, state and local court systems, government organizations, captioning profession, and private entities.