Director of Information Systems & Technology

Description: The American Land Title Association, a non-partisan, national trade association representing the land title and real estate settlement industry, seeks a candidate with career experience in information systems and technology to lead the acquisition, implementation, operation, maintenance, training, and support for ALTA’s network infrastructure, database systems, websites, user desktops, VoIP telephone system, office equipment, and conference room AV. The Director will work with ALTA and its affiliated entities (ALTA Registry, ALTA’s Land Title Institute, ALTA Good Deeds Foundation, TAN, and TIPAC) to make technology tools and resources available to support ongoing operations and strategic priorities.

Duties and Responsibilities:

• Lead, manage, and coordinate a team of direct reports and vendors including:
  • Data Operations Manager
  • Data and Information Technology Support Assistant
  • Managed Services Provider
  • Association Management Software Provider
  • Database Development & Integration Provider
• Oversee Network Infrastructure
  • Coordinate system design, maintenance, troubleshooting, and upgrades
  • Track network performance and uptime; fully address exceptions
  • Ensure effective system security including virus and malware threat protection
  • Ensure backups occur as scheduled and can be restored effectively
• Oversee Database Systems and Customer-Facing Technology
  • AMS operation and data schema, plus data warehouse structure and design
  • In-house integration with accounting software and third-party integrations
  • Electronic publication distribution, marketing email distribution, and community platform
• Direct User Resources, Training, and Support
  • Oversee user equipment acquisition and deployment
  • Coordinate user training on computer equipment, database systems, websites, office applications, office equipment, telephones, virtual meetings, and conference room capabilities
  • Coordinate ongoing training opportunities to enhance user knowledge
  • Oversee support ticketing assignments, troubleshooting, and resolution
• Establish and Maintain Websites
  • Secure new domain registrations
  • Track performance and uptime; fully address exceptions
  • Maintain understanding of relevant website programming languages
• Oversee Telephone System and Office Equipment Maintenance
  • VoIP telephone systems
  • Multi-function machines for print, copy, scan, fax
  • Conference room AV
• Set Policies and Maintain Documentation
  • Establish and maintain enterprise documentation including network diagrams, application dependencies, and both in-house and third-party integrations
  • Maintain policy manuals for Technical Staff, Users, and Remote Users
  • Maintain a Business Continuity Plan
  • Maintain knowledgebase of business processes and how-to documentation
• Oversee Business Analysis and Requirements Documentation
  • Work with staff teams, users, and vendors to analyze and document requirements for development of features, functionality, reports, and queries
  • Perform light project management
• Manage Equipment and Inventory
  • Maintain equipment inventory for all hardware and office equipment
  • Maintain tracking system for loaned equipment (e.g., mobile hot spots)
  • Coordinate mobile office setup and equipment for off-site meetings and events
• Provide Compliance and Annual Review Support
  • Coordinate periodic PCI Compliance review and PEN Testing
  • Manage compliance inventory for application and user seat licenses
  • Collaborate with finance staff during annual operations review and address recommendations in final report
• Budget, Financial, and Legal Responsibilities
  • Develop annual budget for technology and information systems
  • Review and approve technology-related invoices for payment
  • Engage in monthly review of budget performance with finance staff
  • Develop annual proposal for staffing and align with HR budget
  • Coordinate with general counsel to review and recommend formal agreements for technology products and services
  • Maintain repository of executed contracts and agreements with technology vendors; track contract term dates
• Contribute to ALTA Member Engagement Groups
  • Contribute technical knowledge, expertise, and insight to ALTA membership publications and groups including the Technology Community and Information Security Work Group
• Other Duties as Assigned