Membership Manager

The American Fisheries Society (AFS), dedicated to strengthening the fisheries profession, advancing fisheries science and conserving fisheries resources, seeks a Membership Manager to oversee membership development, engagement and database administration.

Members are individuals from around the world working for state and federal agencies, academia, nonprofits and commercial enterprises as well as institutions located primarily in North America. The Society is organized into two-dozen sections (special interest groups) and over 100 state/student chapters and regional units.

AFS recently celebrated its 150^th anniversary and was experiencing steady membership growth pre-covid through new program offerings and member-value positioning. In addition to the position accountabilities listed below, AFS is looking for a bright professional to bring new perspectives and approaches for understanding and responding to member needs. With staff and an active membership committee, AFS seeks to strengthen individual and organization member retention, recruitment and engagement through program marketing and associated development activities. These efforts will be supported through analytical reporting, trend and survey analysis and other tools for monitoring member preferences, composition and demographics.

Principal Accountabilities:

• Manages the day to day operations of the membership department and provides society-wide service as in- house expert on the membership database.
• Oversees the iMIS database to include upgrades, integrations and enhancements; developing routine and special request reports; oversight on data input and maintenance; interface with program areas for reports related to membership trends, demographics and counts; and provide service and reports to chapters/units. 
• Works with staff and committees to strengthen individual and organization member retention, recruitment and engagement. Coordinates research and surveys to monitor member preferences and trends.
• Conducts membership renewals and billing to include update of system, review of data, development of invoices, processes reminders through IMIS, processes incoming payments and develops associated reports.
• Manages the process to provide membership reports and annual refunds and rebates to sections, chapters and Divisions.