The Manager of Member Services primary role is to create member value and increase membership. The positions primary focus is on increasing Pillar and Sustaining membership, engagement, retention efforts, and general member support. Track’s member performance and ensures accurate records are maintained for all membership initiatives, along with optimizing the functionality of the database to meet the growing needs of the Association.
Essential Duties and Responsibilities include the following
Collaborate with VP member services to develop proactive, creative membership strategy to increase and maintain visibility and engagement with current and prospective members.
Manage, track, and coordinate all renewal activities, including recruitment and new member onboarding processes. Ensure workflows for campaigns are running as scheduled.
Develop membership promotional materials in collaboration with the marketing department.
Serves as primary contact for database projects.
Maintain database and perform data cleanup tasks as needed to ensure accurate records with information obtained through a variety of sources.
Detect, troubleshoot, and resolve database maintenance issues.
Coordinates with VP member services on dashboards and reports in Nimble AMS that monitor trends, engagement, and member activity.
Train team members on how to use the database in ways most relevant to their roles and responsibilities.
Maintenance of Online Event Calendar.
Assist with the day-to-day customer service support.
Other duties as assigned.
Bachelor’s degree preferred and/or 3-5 years direct experience working in membership sales and service for an association.
Database management experience with a strong preference for Salesforce/Nimble knowledge required.
Demonstrated ability to manage and maintain data with accuracy and thoroughness.
Ability to think strategically, take initiative
Excellent written/verbal communication skills, strong attention to detail, excellent project management techniques, customer service and advanced computer skills.
Ability to coordinate and administer multi-faceted programs and projects; multi-task and work independently and efficiently under deadline; maintain quality focus, work effectively with and gain input from various departments.
If interested, please submit your cover letter, resume, and reference list to email@example.com. Please type "Manager, Member Services" subject line of your email.